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FAQ

FAQ (Frequently Asked Questions) Berolle

What is this website?

This is the official Berolle store. Berolle was born from the desire to offer trendy, creative andhigh-qualityy fashion accessories and products to empower men and women who love to improve the quality of their lives without overpaying to big brands.

 

What does Berolle do?

 

Berolle delivers thousands of creative products to our awesome customers each month. We collaborate with custom designers and manufactures to bring you a unique collection of beautiful products and accessories. 

Is the Berolle website secure?

 

All of our orders are processed through a secure, PCI compliant network. Berolle uses Stripe and PayPal as our PCI Compliant Merchant Account Providers. We never even see your credit card information and certainly would never share it with anyone else (even if we could)!

 

What's your privacy policy with information other than credit cards?

 

Berolle will NEVER share your information with any third party. Who is a third party? Well, the first party is you, and the second party is us. A third party is anyone other than us and you.

 

Has my order shipped yet?

 

We will ship your order out as soon as possible. It usually takes us 1 to 5 business days (depending on a demand). We will send you an email letting you know as soon as it has been sent.

 

How can I track the status of my order?

 

Please feel free to email customer service at support@berolle.com for any package tracking related questions.

 

How long will it take my order to arrive?

 

Since many of our products ship internationally, please allow 15 to 30 business days for delivery of your items. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays, etc.

 

Many of our items are manufactured and shipped from here in the U.S. and will arrive in 3-5 business days. If you are interested in the shipping time, please reach out to support@Berolle.com and we will let you know if it is currently here in the U.S.

 

Can I make changes to my order?

 

If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day and once an order has been shipped, we can no longer make changes to it or cancel it.

 

I didn't receive any confirmation for my order, what's going on?

 

If you didn't receive any confirmation email from us it can only mean that you either mistyped your email (for example gnail instead of gmail, gmail.con instead of gmail.com) or used a secondary email and forgot about it. You can contact us with the correct full name you used in your order and we will gladly update your email address and re-send you your order confirmation email.

 

I received two email confirmations, was I charged twice?

 

No worries, you weren't charged twice, we just send two emails to make sure our customers get their order confirmations in their inbox.

 

My order never arrived, what's up?

 

Check your email for a shipping confirmation. If you don't see anything, send us an email at support@Berolle.com and tell us your order number. We’ll help you figure out what happened with the order.

 

My order arrived incomplete or damaged.

 

We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Customer satisfaction is very important to us so all you have to do is contact us and we will send you a new order as an apology. Just send us an email at support@Berolle.com and tell us your order number, and we’ll help you out.

 

I received my order but it's missing one item.

 

Due to high demand, we constantly have to update our inventory therefore if there are different items in a single order we ship the available items first and then ship the rest separately when our inventory is updated.

 

I would like to return my order.

 

You can return your order up to 7 days after it arrives to you. If you would like to return all or some of your products, send us an email at support@Berolle.com. We will provide you a store credit or provide instructions to send your order back.

 

What do I do if I want to cancel my membership?

 

If you want to stop taking advantage of getting 50% off every order, free shipping on orders over $30 and access to exclusive products, send us an email at support@Berolle.com and we will cancel it for you. 

 

Anything else?

Let's see...we don't charge cancellation fees, we replace things that arrive damaged, and if your order needs to be refunded, we'll issue your refund within 3 business days. Enjoy the store and we hope you find something you love!